FLATED guarantees to warranty all FLATED branded products under the original purchaser, for 1 year after original purchase date. The guarantee covers only products manufactured by FLATED and covers manufacturer’s defects only. The original purchaser/owner of the product must provide this Term of Warranty when requesting warranty claims and/or repair services, under the terms provided below.
Subject to the limitations and exclusions described in this warranty, FLATED will remedy defects in materials or workmanship by providing materials and instructions necessary to complete repairs within thirty days without charge for parts, labor or shipping. If it is not possible to remedy the defects, FLATED will replace the product, or the customer may request to receive a refund equal to the purchase price paid for the product, or a credit may be requested to be used toward the purchase of a new FLATED product in the same category.
This warranty coverage does not, under any circumstances, cover any damage to non-FLATED products used in conjunction with FLATED products.
Warranty coverage does not include defects caused by normal wear and tear, scratches, accidents, modifications or any types of repair other than those authorized by FLATED. In addition, no warranty is given for defects resulting from conditions beyond FLATED’s control including, but not limited to, misuse, overloading, or failure to assemble, mount or use the product in accordance with FLATED’s written instructions or guidelines included with the product or made available to the purchaser.
In the event that a product is defective, the purchaser should fill out the online warranty form at www.getflated.com/warrantyform. A detailed description, along with photographs of defect, may be requested and required in order to continue the warranty process. If it is determined that the product needs to be returned, a representative from the FLATED team will provide the purchaser with the appropriate mailing address, return authorization number, prepaid shipping label and any additional instructions. Purchaser must include in return shipment proof of purchase in the form of an original purchase invoice or receipt, the return authorization form available at www.getflated.com/returnauthorization. In the event that no defect is present and/or the returned product fails to meet requirements under the FLATED Guarantee herein, the purchaser will be charged the full value of return shipping costs plus a 15% restocking fee.
Disclaimer of Liability: Repair or replacement of a defective product or the issuance of a refund or credit (as determined by FLATED) is a purchaser’s exclusive remedy under this warranty. Damage to a purchaser’s property or other person is excluded. This warranty is expressly made in lieu of any and all other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose, but excepting the warranties which are expressly provided by law.
FLATED’s sole liability to any purchaser is limited to the remedy set forth above. In no event will FLATED be liable for any lost profits, lost sales, or for any consequential, direct, indirect, incidental, special, exemplary, or punitive damages or for any other damages which were not directly and clearly caused by a defective product.
This warranty gives you specific legal rights. You may also have other rights which vary based on country or state.In order to keep you informed about relevant product news and important warranty and product safety information, please register your product with us at www.getflated.com/productregistration.